OPERATION: CUSTOMER SUPPORT
THE COMPLETE CUSTOMER SUPPORT SYSTEM
The Complete Customer Support System
What if there was a way where you could reduce the time spent replying to the same message over and over again? If you could automate your communication, and create procedures within your team so slick, smooth, and clear, that even a stranger could walk in and run your business?
SETUP YOUR SYSTEM NOW →
Welcome to The Complete Customer Support System
Consumers have more options than ever before and won’t hesitate to switch companies if their service experience doesn’t meet their expectations. In fact, 67% of customers report that poor customer care is their top reason for leaving one vendor for another. On the other side of the coin, 86% of consumers will pay more for great customer experience.
While there might be numerous factors affecting service quality and customer satisfaction, one of the fundamental obstacles standing in the way of efficient communication between you and your customers is... Well… YOU.
How many of these do you currently do ...
How many of these do you currently do ...
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QUITE A FEW? (YOU CAN BE HONEST, I WON’T TELL ANYONE 😉)
So many of the people and businesses we work with at She Inc were facing similar problems.
As their business grew, so did the demand for their time.
More questions.
More emails.
More time spent just replying to customers.
Leading to higher stress levels, overwhelm, and burnout.
Introducing...
THE COMPLETE CUSTOMER SUPPORT SYSTEM
What if there was a way where you could reduce the time spent replying to the same message over and over again? If you could automate your communication, and create procedures within your team so slick, smooth, and clear, that even a stranger could walk in and run your business?
Let's break it down
Here's What You'll Learn
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WHY YOU NEED A
Canned Response Library
90% of customers rate an "immediate" response (10 mins or less) as important or very important when they have a customer service question.
Time is money. We’ve all heard this.
No one can deny the value of time, especially when you are dealing with dozens of customers every day.
Anything from questions on what you offer, queries on orders placed, to payment issues, and complaints.
But how can you not focus on these? They need your time and attention, right?
Yes and no.
It needs your attention, but not your time.
We have included our FULL Canned Response Library for you to get you started + teach you how to setup your own quickly and efficiently!
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INCLUDED IN THE SYSTEM
Video Walkthroughs + Tutorials
Not only do you get the FULL system (and lets be honest here it is a FULL system of +60 pages) of information, how-to's and implementation steps for you to configure. We also included video walkthroughs and tutorials if you need them to make the process more simple to understand.
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Feature Three
A full SOP Guide
Having well-outlined service SOPs ensures that each member of your customer support team has a clear understanding of what is expected of them at every stage of the service journey, and knows how to appropriately respond in any given situation.
This could include answers to standard questions, clarity about the way a customer should be spoken to on the phone, via email, through live chat, and even commenting on social media platforms.
What about complaints, refunds, payment problems or service queries?
Today’s highly demanding consumers expect to receive efficient, effective and consistent customer service each and every time.
Without fail.
Using our 3-step SOP formula, you’ll soon be well on your way to streamlining your processes and creating a seamless customer experience.
How Does This Sound?
The Results You're Going to Get:
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A well-outlined service SOP to ensure that each member of your customer support team has a clear understanding of what is expected of them at every stage of the service journey, and knows how to appropriately respond in any given situation.
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Increased customer satisfaction by providing better service and meeting the needs of customers who prefer self-service. All while reducing costs & building deeper connections between your company and customers
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With effective canned responses in place, you’re now able to solve most of your customer's queries and problems by resolving minor issues of clients’ on hand.
Of course, one of the main advantages that a canned response brings is interaction speed.
SETUP YOUR SYSTEM NOW
With 81% of consumers now
saying they expect to have the same standard of service, every single time, it’s no surprise to see businesses ensuring they have the right customer support in place.
Yes, It Really Works:
Jenny Van barneveld-pe
One of the best investments we ever made allowing us to grow and scale...
Since working with Jenny, we’ve eliminated the overwhelm from her life, and enabled her to grow exponentially within her business, which is now North America's #1 body transformation team.
nicholas kusmich
You NEED to reach out and let them take the burden off you ...
"I almost 'lost' an important part of my business because I didn't have the right support system in place. (Almost destroyed my brand)."
ian mcintosh
There is no better way to describe this than its "magic"
Since working with Ian, we've setup what we consider the BEST self serve knowledge base for his online music school - gifting his students the ability to self serve and get answers right when they need it.
Let's Do This Thing!
So what are you waiting for?
BECAUSE GREAT BRANDS ARE BUILT ON HAPPY CUSTOMERS
— Ashley Brown
By the end of this system, you will...
Have boosted your productivity and efficiency with a scalable system that nurtures relationships.
Have precious time back and invest in growing your business in ways that only you can.
A clear plan to ensure that each member of your customer support team has a clear understanding of what is expected of them at every stage of the service journey, and knows how to appropriately respond in any given situation.
Increased customer satisfaction by providing better service and meeting the needs of customers who prefer self-service by building out your knowledge base.
Reduced costs & build deeper connections between your company and customers.
Be able to attract top-tier candidates to join your team and help build your biz.
If you want this to be the year that you *finally* commit to:
Building a dream team that will ensure you're continued growth and more time to operate in your zone of genius.
Creating and sustaining processes and systems for added efficiency and profitability.
Feeling more balanced, and rested, and in alignment with what you're wanting to create for your life.
Finding time to do what you love most and saying no to the rest.
Let's Do This Thing!
So what are you waiting for?