10 Clear & concise canned customer support responses
FREE RESOURCES
Create a customer support SOP in just 3 simple steps.
4 Steps To Creating A World-Class Knowledge Base Help Center
The Human Experience book!
Your 8-step formula for creating a sizzling social media presence & delivering an outstanding customer experience.
There's no way to have a thriving business without good customer service.
WE MANAGE ALL OF YOUR DAY-TO-DAY CUSTOMER SUPPORT FOR YOU
Seriously All of it.
done-for-you customer support
APPLY NOW >>
Thousands of businesses from around the world are waking up to the fact that business growth and great customer service go hand-in-hand and together your business can have the industries best customer service as we manage all of your day-to-day customer support for you!
thriving business
good customer service.
We see you ...
Building your business and creating creditability and authority in your space, but struggling to do it all.
The problem isn’t your product or service, but your system and serviceability.
Time is money, and your time is priceless – especially when you have to deal with dozens of customers a day.
You’re just itching to get out from behind the scenes and take back your super power.
You don’t have to do it alone.
SURE, YOU *COULD* DO IT ALL BY YOURSELF.
But if you’re anything like me, then you need some time to use your super power and take things to the next level, as well as be able to love up on all of your people.
what it is
WHAT IT IS
done-for-you customer support
ready for your life to change?
We provide your company with an entire done-for-you pillar, because great brands are built on happy customers.
With us, you can:
real results
“My stress about customer service completely vanished!”
Within days of hiring SheHelps, my stress about customer service completely vanished! I could see they were answering my customers' inquiries even better than I would. It was something that I just knew I didn't have to worry about. From then on, it was completely handled.
I recommend SheHelps to anyone who is feeling overwhelmed with their customer service and wants to delegate it in the simplest, easiest, and most efficient way possible.
Tessa, Handle The Heat
"We couldn't have done it without them!
Ian, Synth University
SheHelps came on board just a couple of weeks before a major launch, and were able to quickly go through our previous support tickets to get an understanding of our business and take over support of a volume that we couldn't handle internally. They helped us put together front facing documentation to reduce support requests and did a fantastic job handling our customers. We couldn't have done it without them!
let's be real.
NO ONE WANTS TO LIVE IN THEIR INBOX.
You know the heart of a great experience beats firmly inside your customer care organization.
So why are you still answering emails in your Gmail account or forwarding your incoming emails to your assistant to answer?
What you really want – the best for your customers and organization.
What you really need – just a little bit of help.
Planning. Creating. Building. Answering.
What if you didn't have to do it all by yourself?
What if you had a great solution that met all your needs?
What if it was super amazing and absolutely incredible?
your new dedicated done-for-you customer support team
she helps
introducing...
HOW IT WORKS
Jump On An Onboarding Call.
We’ll take a deep dive into how you are currently operating so that we know exactly how we can help you optimize, create, build, and begin taking care of your customers.
We Create Your System.
Our team gets to work; we delve into your inbox and start creating your canned responses (in your voice) + create a self-serve knowledge base for your customers.
We Start Answering.
We will begin answering your emails and chats, processing your refunds, following up with fulfilment, anything and everything to do with serving your customers the way they deserve.
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The results you’re going to get:
How does this sound?
All of the administration that goes along with serving your customers, done for you.
A custom-built center/knowledge base for your customers to self-serve and help themselves to information about your business.
Your business being known for having the industry’s best customer support!
An entire pillar of your company done for you, because great brands are built on happy customers.
All your emails, chats, Facebook Ads comments, and community questions answered; your social inbox and more done for you.
APPLY NOW
“
“Magic. There is no better way to describe what SheHelps does other than it’s magic!
- Ian McIntosh, Synth University
If you want this to be the year that you finally commit to:
Building a dream team that will ensure your continued growth and more time to operate in your zone of genius
Feeling more balanced, rested, and in alignment with what you want to create for your life
Having all the administration that goes along with serving your customers done so that you can get back into your superpower
Getting back precious time to invest in growing your business
Then this is for you.
Because great brands are built on happy customers
~ Ashley Brown
We're a
fit for you if:
YOU ARE READY TO STOP WORKING BEHIND THE SCENES AND GET BACK INTO YOUR SUPERPOWER.
YOU LOVE ANSWERING EMAILS AND CUSTOMER SUPPORT QUESTIONS IN YOUR OFF TIME.
YOU UNDERSTAND THAT THE RELATIONSHIP BETWEEN YOUR COMPANY AND YOUR CUSTOMERS IS VITAL, BUT YOU DON'T HAVE ENOUGH TIME TO SERVE THEM THE WAY THAT THEY DESERVE.
YOU DON’T REALLY CARE ABOUT YOUR CUSTOMER SUPPORT BECAUSE YOU’RE NOT THAT BOTHERED ABOUT THE SUCCESS OF YOUR BUSINESS.
YOU KNOW YOU NEED THE SUPPORT BUT AREN’T EXACTLY SURE WHERE OR HOW TO FIND IT AND DON'T HAVE THE TIME TO TRAIN SOMEONE NEW.
You work with us if:
YOU’RE OKAY WITH NOT TRYING TO HANDLE CUSTOMER SUPPORT ALL BY YOURSELF, AND THEREFORE BEING THE REASON THAT YOUR BUSINESS HAS A BOTTLENECK
shouldn't
great
SUCCESS STORIES
Let's do this thing.
So what are you waiting for?
What industries do you serve?
We serve a multitude of industries everything from the music industry, the health industry, fitness, entrepreneurs, cannabis, e-commerce, memberships, education, dropshipping, etc.
Frequently Asked Questions
Can you help with client onboarding?
Yes, onboarding happens to be one of our specialties. We can create welcome videos, guide your clients through a process, set up welcome mail, etc.
Do you manage memberships and subscriptions
Can you coordinate with our fulfillment company to provide seamless support regarding customer orders?
Are you able to learn a new CRM or software program to answer support and tech related questions?
Do you manage disputes / chargebacks?
Yes, we manage everything from simple billing and contact updates, helping members access their training portal, using save the sale techniques to reduce churn rates, managing membership fee disputes and more!
Yes, we work closely with many fulfillment companies to resolve specific order inquiries such as tracking information, modifying an order, product issues and returns, reshipments, and more. We'll ensure your customers know the status of their shipment and be there to help if they have any issues with their order!
Great question! The answer is yes - you are assigned an Account Manager who will learn your business to include any platforms needed to answer support tickets. Your Account Manager will train our Agents on how to use your systems and answer support tickets.
Yes! 🙂 We have created and implemented a successful dispute management formula to ensure your disputes are consistently appealed with compelling evidence in your favour.
SURE, YOU *COULD* DO IT YOURSELF.
“I feel incredibly fortunate to have found this company”
- Jeff Mathena
BUT If You Want This To Be The Year That You Finally Commit To Building A Dream Team That Will Ensure You're Continued Growth And More Time To Operate In Your Zone Of Genius Then You Are In The Right Place!
Book A Call
YES! I WANT TO BOOK A CALL TO LEARN MORE
