We manage all your day-to-day customer support.
WE MANAGE ALL YOUR DAY-TO-DAY CUSTOMER SUPPORT.
We see you ... building your business and creating the creditability and authority in your space.
The problem isn't your product or service it's your system & serviceability.
They say “time is money” and no one can deny the value of time, especially when you are dealing with dozens of customers every day.
You are ready to get out of the ‘behind the scenes’ work and back into your superpower.
SURE, YOU *COULD* DO IT YOURSELF.
what it is
WHAT IT IS
Have world-class customer service that you don't have to spend a minute on answering all the emails, live chat, phone support + more
done-for-you customer support
ready for your life to change?
"My stress about customer service completely vanished!"
Within days of hiring SheHelps my stress about customer service completely vanished! I could see they were answering my customers' inquiries even better than I would. It is just something I knew I didn't have to worry about from them on it was completely handled.
I recommend SheHelps to anyone who is feeling overwhelmed with their customer service and wants to delegate it in the simplest, easiest, and most efficient way possible.
Tessa, Handle The Heat
"We couldn't have done it without them!
Ian, Synth University
SheHelps came on board just a couple of weeks before a major launch, and were able to quickly go through our previous support tickets to get an understanding of our business and take over support at a volume that we couldn't handle internally. They helped us put together front facing documentation to reduce support requests and did a fantastic job handling our customers. We couldn't have done it without them!
let's be real.
You know the heart of a great experience beats firmly inside your customer care organization.
So ...why are you still answering emails in your Gmail account - or - forwarding your incoming emails to your assistant to answer?
What you really want – truth: what you really need – someone to do it all for you. Planning. Creating. Building. Answering.
So what if you didn't have to?
What if you had a great solution that meet all your needs?
What if it was super amazing and INCREDIBLE?
your new dedicated done-for-you customer support team
Here we deep dive into how you are currently operating now so we can optimize, create, build and start answering.
Our team gets to work, we deep dive into your inbox and start creating your canned responses (in your voice) + create a self-serve knowledge base for your customers to self serve.
We are answering your emails, chats, processing your refunds, following up with fulfilment, everything to do with serving them the way they deserve.
How does this sound?
All the administration that goes along with serving your people done for you.
A custom built help center/knowledge base for your people to self serve.
Your business known for having the industries BEST customer support.
An entire pillar of your company done-for-you because great brands are built on happy customers.
All your emails, chats, your Facebook Ads comments, your community questions answered, your social inbox and more done for you.
Magic. There is no better way to describe what SheHelps does other than its magic!
- Ian McIntosh, Synth University
Building a dream team that will ensure you're continued growth and more time to operate in your zone of genius.
Feeling more balanced, and rested, and in alignment with what you're wanting to create for your life.
Have all the administration done that goes along with serving your people so you can get back into your superpower.
Get back precious time to invest in growing your business.
this is for you.
Because great brands are built on happy customers
~ Ashley Brown
“Finally, I can focus on growing our business”
It's of tremendous value to work with the SheHelps customer service team! They are a dedicated team, willing to support our business in a very capable and professional manner - which allows us to focus our energy on growing our business knowing our customers are in good hands.
"SheHelps came in and saved the day."
The short if it is, if you have a business that deals with inbound customer service issues, and you just want to get ALL of that off your back and hand it over to amazing people who can take care of it locally...
you NEED to reach out to SheHelps and let them take that burden off you and your organization so you can focus on what you do best! I can breathe much easier now and my business is properly being taken care of!
“I feel incredibly fortunate to have found this company”
Professional, consistent, dependable, and generously priced. If you are in need of customer support, executive assistance, community management, or all of the above, 'SHE' is absolutely worth considering.
We serve a multitude of industries everything from the music industry, the health industry, fitness, entrepreneurs, cannabis, e-commerce, memberships, education, dropshipping, etc.
Frequently Asked Questions
Yes, onboarding happens to be one of our specialties. We can create welcome videos, guide your clients through a process, set up welcome mail etc.
Yes, we manage everything from simple billing and contact updates, helping members access their training portal, using save the sale techniques to reduce churn rates, managing membership fee disputes and more!
Yes, we work closely with many fulfillment companies to resolve specific order inquiries such as tracking information, modifying an order, product issues and returns, reshipments, and more. We'll ensure your customers know the status of their shipment and be there to help if they have any issues with their order!
Great question! Yes! You are assigned an Account Manager who will learn your business to include any platforms needed to answer support tickets. Your Account Manager will train our Agents on how to use your systems and answer support tickets.
Yes! 🙂 We have created and implemented a successful dispute management formula to ensure your disputes are consistently appealed with compelling evidence in your favour.